Frequently Asked Questions
All reservations must be GUARANTEED with VISA, MASTER CARD, or DISCOVER at the time the reservation is made.
The deposit that we charge to guarantee a reservation is based on the minimum stay requirement. Weekly stays receiving a discount for a stay of 7 nights or longer will be charged a 3 night deposit to guarantee the reservation. Your credit card will be charged the full amount for the minimum stay required.
Our luxury suites may require a $500.00 security deposit.
The remaining balance is due upon arrival, when you check-in, and may be paid by cash, travelers checks or credit card (MASTERCARD, VISA, DISCOVER, or AMERICAN EXPRESS). NO PERSONAL CHECK. Monroe County has a 12.5% tax on all overnight accommodations.
No refunds will be made after the balance is paid in full, at check-in.
Cancellations made 2 weeks or more before the arrival date, will be refunded 100% of the deposit. If cancelled less than 2 weeks before the arrival date, the deposit is non-refundable, but will be held as credit for 1 year from the time of cancellation. If cancelled less than 72 hours before the arrival date the deposit is forfeited. Cancellation requests must be in writing.
We cannot be responsible for delays, interruptions, cancellations or inconveniences in your trip due to weather. Hurricane Cancellation Policy: Guests that are scheduled to arrive during an official hurricane watch or warning for the Florida Keys will be issued a credit for their deposit to be used within one year. In the unlikely event that a hurricane evacuation is ordered while you are a guest, you will be issued a credit for the unused portion of your stay to be used within one year. If you choose not to use your reservation, or if you choose to check out early due to an impending storm, but a watch or warning for the Florida Keys is not in effect, a credit cannot be offered and our standard policies apply.
We strongly urge you to purchase travel insurance. Please note that we do not sell travel insurance, but provide a link on this website to AIG Travel Guard, one of the most reputable and comprehensive providers in the travel industry.
Minimum stay requirements may apply.
ROOM RATES BASED ON 2 PEOPLE
With the exception of our 2 bedroom cottages (which are based on 4 people), all room rates are based on 2 persons. There is a $15 charge for each additional person. No charge for children under 4 years old. Please verify the number of occupants when making the reservation. We limit the number of people in each room.
Room preference is taken into consideration, however when necessary we reserve the right to book any reservation into an equivalent unit.
CHECK-IN, CHECK-OUT TIMES
Check - in - 4:00 pm. Check - out -11:00 am.
Free WIFI is available from most locations throughout our property and is accessible from inside of many of our rooms.
ALL ROOMS ARE NON-SMOKING
NO PETS ALLOWED
DAILY HOUSEKEEPING SERVICE
Housekeeping service is available for an extra charge. We offer linen/towel exchange at no charge.
The charge for a boat of any size is $20 per night. This charge applies to all “trailered” vessels, in or out of the water."
Dock space is subject to availability.
Weekly (7 nights or longer) stays will receive a 10% discount, except during special events and holidays. A 3 night deposit is required.
CHANGE IN RATES
Rates are subject to change without notice.